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02 – Supporting the need for a more positive experience on social media

Inside Telecom Staff

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Positive social media experience

A study recently conducted by telecom operator O2, has shown that 14-24 year-olds are one of the heaviest phone user groups, and they are also aware of the impact that social media can have on their mental health – with 77% recognising the need for a better relationship with technology and the online world.

With the help and input of young people #OwnYourOwnFeed runs for four weeks at the start of January and will focus mainly on Instagram, incorporating a different weekly theme. There will be a #OwnYourFeed online hub, which will feature stories and advice from 12 specially selected youth ambassadors and also tips from O2 Gurus.

During the first week, young people are encouraged to ‘know’ their feed by becoming more aware of the content they see on their social media pages, and subsequently how that affects them. ‘Know your feed’ is centered around an interactive quiz that young people can take to discover what kind of social media feed they currently have and how this can be made a safer and more positive place for themselves and people they know. In the following weeks, the campaign supports and encourages young people to ‘clean’ their feed by unfollowing accounts that make them feel negatively about themselves, and also to build positive relationships with like-minded people.

Tom Madders, Director of Campaigns at YoungMinds, said:

“Social media is an everyday part of life for most young people which can offer huge social and emotional benefits. But it can also put a lot of pressure on young people and make them feel worse about themselves, especially if they compare their own lives to the apparently perfect lives that others are leading. If you feel like your life doesn’t match up, it can have a negative impact on your mental health.

Young people tell us that they love being connected with social media and couldn’t be without it, they just want to be able to be online in a positive way. They tell us that sometimes their behaviour on social media and the content they see there can bring them down, but they’re not sure how to work out what’s going wrong, and what they can do to make their online world a better place to be.

We hope that #OwnYourFeed will help young people to make their social media experience more positive and give them the tips and advice to take control of their online worlds.”

John, 18, YoungMinds activist, says:

“I’ve noticed when my mental health hasn’t been so good, that I tend to use social media as a distraction. But I, like many others, will often see things that will make me feel isolated and low. I wasn’t even aware at first how what I saw on online could affect me and how damaging it was to my mental health.”

It can be so easy to let social media take over but it’s really important that you control it rather than the other way around. It can be a really positive tool that can not only help you but allows you to support those around you too. That’s why I’m taking part in #OwnYourFeed to make my social feeds more positive for my mental health.”

Nicola Green, Corporate Affairs Director at O2, said: “We know that young people are very switched on to the impact social media can have on their digital wellbeing and mental health – and as a responsible business we have our part to play in helping them live better with tech. That’s why we’ve teamed up with YoungMinds to launch #OwnYourFeed: sharing our tech know-how to help create a peer-to-peer, youth-led, social campaign that’s all about empowering young people to have a more positive time online.”

We’re a diverse group of industry professionals from all corners of the world. Our desire is to provide a high-quality telecoms publication that caters to an international market, offering the latest and most relevant telecoms information to businesses, entrepreneurs and enthusiasts.

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ENISA: Human error is one of the major causes of security incidents

Ranine Awwad

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ENISA Human error is one of the major causes of security incidents

Human error means unintentional actions by users that cause, spread, or allow security issues to take place. Security incidents caused by human error have increased by 50% in the past year, according to a new report published by the European Union Agency for Cybersecurity (ENISA) entitled “Telecom Services Security incidents-2019”. The report shows that system failures caused 479 million user hours lost. In addition, the third-party failures- system failures, human errors, natural phenomena, and malicious actions have tripled compared to 2018. Incidents that originated in the third-party were estimated by 31%.

As part of the EU’s telecom regulatory framework, (Article 13a of the Framework directive (2009/140/EC) each year, European countries report significant security incidents to the National Regulatory Authority (NRA). A summary of these incidents will be sent to the European Union Agency for Cybersecurity (ENISA). The report refers to a number of 153 incidents that were submitted by 26 EU Member States. These security breaches resulted in 988 million user hours lost in 2019.

Human errors, hardware failures, power cuts, software updates, cable cut, heavy winds, and policy flaws are the reasons behind major security incidents. The incidents caused by human errors increased from 18% in 2018 to 26% in 2019. Fixed telephony and the internet are the most affected by human errors with 50% and 45% respectively. It has been reported that security incidents caused by human errors have been increasing since 2012.

Moreover, the report states that three high-capacity optical fibers were cut due to road modernization, which caused “mobile internet and telephony and also fixed internet and telephony outages at a national level for three hours. The deployment of the 5G network is expected to bring more security layers. A study by Ericsson revealed that the automation of things and the introduction of Artificial Intelligence would reduce cybersecurity issues.

On the other hand, an analysis of data from the UK Information Commissioner’s Office (ICO) carried out by CybSafe states that human error is the main cause of 90% of cybersecurity breaches. The analysis reported that 9 out of 10 of the 2376 cyber-breaches were caused by end-users, according to the Cybersecurity Intelligence website.

The European Electronic Communications Code (EECC) will come into effect across the EU Member States by the end of 2020. Article 40 of the EECC will give the security incidents reporting requirements a broader scope.

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Pushing application of AI technologies with open-source platforms

Karim Hussami

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Pushing application of AI technologies with open-source platforms

In the race for 5G, the convergence of Artificial Intelligence (AI) is widely recognized as an essential component in supporting development across industries.

AI is the capability of a computer or robot controlled by a computer to do tasks that are usually done by humans. The reason why people are encouraged to adopt AI is the low error rate compared to humans, which has incredible precision, accuracy, and speed.

China has decided to launch an artificial intelligence open-source platform (dubbed ‘Dubhe’) for the development and study of AI algorithms, and to create an independent artificial research and industrial ecosystem. This computer software is released under a license in which the copyright holder gives users the rights to use, change, and distribute the software.

An example of this software or platform is Google Chrome which is a browser that serves as the platform for web applications. Most of Chrome’s source code comes from Google’s free and open-source software project Chromium, but Chrome is licensed as proprietary freeware.

Zhu Shiqiang, director of Zhejiang Lab in east China’s Zhejiang Province said: “We hope that we can gather together leading innovative forces in the industry to build a high-performance platform and framework for the development of artificial intelligence algorithms, and establish independent artificial research and industrial ecosystem.”

The lab covers major areas such as intelligent transport, intelligent finance, smart city, intelligent healthcare and robotics.

The size of China’s service robot market will reach 15.84 billion yuan in 2019, according to Analysys Mason research, while spending on robotics for healthcare providers in China was forecasted to reach around 4.9 billion U.S. dollars by 2022, according to Statista.

In addition, the ‘Dubhe’ platform that was jointly developed by Zhejiang Lab, Beijing Oneflow Technology, the China Academy of Information and Communications Technology, Zhejiang University and others, aims to become an industry leader by forging an artificial intelligence cooperation ecosystem.

“I hope that the Dubhe Artificial Intelligence Open Source Platform can push forward the application of AI technologies in different industries,” Pan Yunhe, an academician with the Chinese Academy of Engineering and Chief Scientist in Artificial Intelligence at Zhejiang Lab.

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Ethio Telecom reports exceptional performance and $1.3 billion in revenue

Ranine Awwad

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Ethio Telecom reports exceptional performance and $1.3 billion in revenue

Ethiopianauthorities have been looking to liberalize the telecom market managed by Ethio Telecom for two decades. However, as of late, the company has registered significant achievements. Ethio Telecom announced earnings of $1.3 billion in the 2019/20 fiscal year, which ran from July 1, 2019, to June 30 2020.

During a press conference, Ethio Telecom’s Chief Executive Officer Frehiwot Tamiru said: “This is an outstanding performance”, according to the Reporter. She also added that due to the efforts that took place aiming to reduce tariffs and to control illegal telecom operators, the company generated $147.7 million from international services, states the same source. However, due to the pandemic, there was no demand for roaming.

The report states that Ethio Telecom has donated a significant amount to the nationwide effort to curb the spread of the Covid-19 pandemic. “The Ministry of Innovation has requested us $600,000 for the research and I am proud to announce that we have provided them with the first round of payment. I had a discussion with the minister recently and he told me that the research is bearing fruitful results and it is on the final stage, said Frehiwot Tamiru, according to The Reporter.

The Ethiopian government’s strict control over the Internet and mobile services has contributed to the Internet and phone shutdown over the past few years. However, during the pandemic, the company has provided free internet access aiming to secure the online learning experience. Previously, the Internet shutdown had cost the country an arm and a leg.

Ethiopia is the second most-populous African country after Nigeria. Ethio Telecom states that its number of subscribers has reached 46.2 million.

Inside Telecom has already reported on Ethiopia’s plans to liberalize the telecom sector. Two telecom licenses were set to be granted to foreign telecom investors aiming to increase competition. In May 2020, the Ethiopian government invited international telecom operators to buy a 40% stake in Ethio Telecom. On June 26, 2020, The Ethiopian Telecommunications Authority (ETA) announced it has received nine submissions from telecom operators and two from non-telecom operators. Both Safaricom and Vodacom have expressed interest in Africa’s largest telecom market. Reform in the telecom industry is crucial as competition allows Ethiopians to gain access to the best services.

China’s telecom giants Huawei and ZTE have been deploying telecom infrastructure in Ethiopia. China’s involvement in the Ethiopian telecom sector could have a serious impact on the country following US sanctions.

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