People depend heavily on roaming services when traveling from one country to another. Tell us about how you started the app in 2014?
I was working for a company as an out-staff telecom engineer and working for international projects in Romania, Saudi Arabia, Cote d’Ivoire, Mozambique and others. During those trips, I used to buy local SIM cards for cheap internet connection, but immediately faced a problem related to receiving incoming calls on my home mobile number, thus having to use two phones. Even so, all calls were expensive because of roaming.
At this point came the idea to build a mobile app which will keep my regular mobile number alive while I’m using a local data SIM. Holding that idea, I went to the Startup Weekend event, and won second place. Afterwards, we participated at Yandex Startup Camp in Moscow launching the first app version. Then we participated in Startupbootcamp in Copenhagen, and things took off.
Now, our service is available for subscribers in 20+ countries, and we continue to expand and to offer new services. Recently we launched the AVO SIMFREE app, which provides data roaming at low prices, avoiding buying local SIM or carrying 3/4G Wi-Fi routers.
AVO app doesn’t only get you cheap outgoing calls but ones that are free of charge, how?
To be clear, the AVO app provides free incoming calls from regular numbers and free calls from AVO to AVO users. All outgoing calls to regular numbers are charged.
“Your number will be available for calls even if you put a different SIM in your phone.” How does the app manage to keep one number after replacing it with another?
It’s pretty simple, before replacing the regular SIM from the phone, the customer sets up call forwarding to our local gateway, and when an incoming call comes through, we deliver it to the AVO app over a VoIP connection. That way and after exchanging home SIM card with a local one for data, all incoming calls are diverted to the app. It’s not mandatory to use local SIM; it will work perfectly over any Wi-Fi connection.
For each category – Base, Tourist, Business and Expat – there is a different offer with a different price and duration for each country, can you explain the benefits of each roaming package?
We designed our packages based on the fragmentation of our users. The main factors behind splitting the categories were the time of the trip and the average call consumption made by different categories. For example, the package Base is used by short-term travelers with low call consumption; meanwhile, the Business package is used by frequent business travelers for which staying in touch over regular calls are very important.
How is privacy protected when the data is shared and exchanged between users?
We don’t have too much data to be shared between users. But for a few existing scenarios, we are using best privacy practices and GDPR recommendations.
Should the users’ contacts have AVO as well, to be able to connect with them?
No, this is the beauty of the app. An AVO user could call and be called by anyone. He can receive calls even from a landline and make outgoing calls to any international landline or mobile number. You don’t have to invite anyone to the app to be able to have a call. The most appreciated feature is incoming calls from any phone or phone network.
How long will it take for messages to be included in your service?
At this point, we don’t see the customer needs to add a messaging feature in the app. There are so many on the market and creating one more is not adding value for our users and us.
Can you tell us about the feedback regarding the app so far?
As with any app, we have different types of feedback, positive and negative. And we appreciate constructive criticism which helps us better understand the needs of our customers and make improvements to our app. One of the main issues we see now is the call forwarding setup required for the incoming calls. But we are already working on this.
What is the difference between the actual roaming costs worldwide and the rates you offer?
For calls, the difference is huge. For a US subscriber, the cost of the call for roaming is about $0.20-0.25 per minute depending on destination and home mobile carriers. With AVO app, incoming calls are free and outgoing calls are for $0.08 per minute. And the same goes to all other markets where our service is available.
What challenges have you faced with the expansion of your app?
The main challenge is marketing. Telecom is a highly competitive market, and we have to be creative in how to engage and retain our customers. The second biggest challenge is the partnership with telecoms. We would love to have more integrated services and to become a bridge between regular and VoIP call technologies. Still, very often, mobile carriers refuse to collaborate because they are concerned we will jeopardize their roaming business.
Tell us about your business plans and future goals?
As I told you at the very beginning, we just launched the AVO SIMFREE app as a costless solution for mobile data while traveling. We will work on a consolidated solution which will provide customers with the full roaming service including data, voice calls and SMS. Our next goal is to reach one million customers and to expand in Asia and Africa.
Ian Terblanche, Global Strategic Sales & Channel Director at Sigfox
As the world moves heavily towards digital inclusion, all aspects of life will become connected, paving the way to a more IoT-fueled tomorrow. A major player within this ring is Sigfox, the world’s leading service provider for IoT services, Inside Telecom sat down with the company’s Global Strategic Sales & Channel Director Ian Terblanche to discuss their solutions regarding this field, and its impact on connectivity.
Could you briefly tell us about Sigfox’s 0G network?
Our global network allows billions of devices to connect to the Internet, in a straightforward way, while consuming as little energy as possible. Our game-changing approach makes it possible to send and receive data without the need for complex connections or SIM cards. Base stations simply listen in and capture specifically formatted radio messages from around the globe. Devices need something as simple, and as small, as the silicon chip that you find in a remote control.
How do your 0G IoT sensors and connectivity aid in the digital transformation efforts by incorporating real-time alerts about delays and transport conditions?
Sigfox has built a dedicated IoT network across 76 countries to serve 3 market segments:
1. Security – we provide Securitas with an anti-jammable network for their home alarm service. Despite more people investing in alarm and remote surveillance systems to discourage burglars and enable them to react quickly to any intrusion, those same systems can be faulty, suffer from breakdowns or even jam at the worst possible moment because of a droppage in the GSM network linking them to the security company protecting your home. We also work with Verisure, a Swiss company that specialises in alarms with remote monitoring, to mitigate that potential risk in its own devices and system – by using our 0G network as a backup connectivity which, unlike the GSM network, is less likely to jam. Through 0G network connectivity, communications between Verisure and each individuals’ home virtually anywhere in the world is assured 24/7/365.
2. Asset tracking – we provide DHL with a global asset tracking service with seamless roaming globally. DHL has outfitted around 250,000 DHL roll cages with smart trackers using a 0G network. The result is improved visibility of the essential and valuable roll cages, which are used to transport large volumes of parcels – about five million shipments in Germany alone each working day.
3. Monitoring – we provide the world’s largest food retailers with full end-to-end cold chain monitoring. This ensures that frozen food, for example, does not at any point in its journey go above the required temperature to keep it viable for purchase once in a supermarket.
In summary, no other network providers offer a single, global, open roaming IoT network that is exclusively designed and built for low cost, environmentally friendly data capture and transfer.
What are the benefits of using IoT to improve goods exchange between the EU and the UK?
IoT allows both loaders and shippers to identify, track and isolate individual assets whilst digitally linking the required paperwork to the goods being transported. For example, in a mixed pallet shipment, where one consignment has an issue, the entire shipment is delayed. But, with IoT, the individual consignment can quickly be located, isolated and removed. IoT also provides near real time insight which allows decisions to be made quickly and at an individual shipment/consignment level.
What role does IoT play to reintegrate the UK into the European Union?
IoT, if implemented correctly, provides the missing data to provide a clear consistent picture of cross boarder movement. In most applications, IoT bridges the gap between central data sources and the physical world, and in particular asset tracking and product movement. By strengthening supply chain visibility, IoT can dramatically reduce friction and minimize delays for smoother trade.
What is Sigfox doing to assist a post-Brexit UK to track transit paperwork towards shipment?
We have several engagements across the supply chain within Europe and beyond. At their core, all of the engagements have the same requirement, to digitally link the physical asset/product to the required paperwork. This allows end-to-end visibility and facilitates near real time correction within the transportation process.
How does IoT implementation across supply chains aid businesses with Big Data?
We believe that IoT fills a critical gap in the data required to give true end-to-end visibility. Most companies have good data sources within their enterprise estate and often their key suppliers can also provide data inputs. What is often missing is data from the physical world, outside of those companies and their supplier systems. IoT provides that data source to fill in the missing gaps, but the real question is how do companies gather IoT data from many different sources? This requires careful consideration.
Will you be rolling out the fifth-generation technology to assist your IoT sensors?
Our strategy is very clear, we work with the world’s largest silicon /semiconductor providers to reach ultra-low cost components that are sustainable and are the platform to facilitate IoT to enable everything. We have a combined roadmap with these suppliers and our eco-system provides the physical device manufacturing capacity to scale as the market adoption grows.
Can you tell us more about any future plans to expand your services?
We have many future plans, but not all that I can share right now. One I can talk about though is the strategic initiatives in our vision of open OSS. In response to growing market demand we are re-engineering our OSS to be a ubiquities data capture platform for multiple IoT devices. We see this as a key step to accelerate the entire IoT marketplace and to simplify data orchestration.
Could you please elaborate more on your recent partnerships with telecom operators to improve the quality of your services?
We work with a number of telecom operators globally to provide a wireless portfolio with 0G connectivity for over 1.3 billion people and 17 million registered devices, and growing. Our most recent partnership was with Citymesh in June, where Sigfox’s 0G network was selected thanks to our ultra-low consumption combined with low hardware and network costs. We will continue working with telecom operators to further develop offerings based on our 0G network.
As the pandemic slowly subsides, what have been some emerging challenges that you’re currently facing?
CV19 has been devastating for so many reasons, however many positives have come from it: The environment has become a lot more central to many countries/companies thinking. Having faster visibility of issues and being smarter at making decisions has become even more important and finally the pandemic has totally transformed the historic view of supply chains. IoT adoption has increased, which in turn accelerates supply chains, and minimizes inefficiencies and costly delays.
What steps are you taking to resolve them?
We have seen a big difference in the impact on different sectors: The logistics firms we work with have seen a massive increase in demand which has placed real stress on their infrastructure and asset management. Whereas in the brewery and retail (physical) sectors we have seen the opposite. What is common across all business sectors is that the pandemic has highlight real deficiencies in current business models which in turn has accelerated digitisation in all aspects of business re-architecting.
Steve Lacoff, General Manager of Avalara Communications
Nothing in the world is certain except death and taxes. While we may be far from solving the former, Inside Telecom sat down with Steve Lacoff, General Manager of Avalara for Communications to discuss how their solutions can make tax management easier for all involved amid a world changing pandemic, when going digital is the new normal.
What are the patterns that have changed in communications and technologies with the spread of COVID-19?
Covid-19 has certainly impacted a lot of businesses in a negative way, but broadly speaking it’s actually been a little bit of a tailwind for communications. Everybody has been at home, with millions of people having to transition into remote work. In order to do that, connectivity is crucial.
Accordingly, an uptake in virtual collaboration occurred with people using platforms like Microsoft Teams and Zoom, as well as VoIP for enterprise voice being extended into employees’ home offices.
Also, on the consumer side, people had more at-home time, and budget, for living room entertainment, creating a significant uptake in streaming services. Streaming giants like Disney+ doubled their subscription base during the pandemic. This scenario occurred across the board with streaming platforms. What’s interesting about it is that when those platforms begin with a free trial, then customers transition to a month to month contract, it’s a very sticky service. Consumers were exposed to more streaming services during COVID-19,which in turn has driven more adoption.
What can you tell us about data, VoIP, and video streaming, with businesses turning digital?
Those services are foundational, as businesses have gone digital and increasingly embraced remote work.
Companies have for many reasons been intrigued with remote working, including the reduced necessity for big offices, and the elimination or reduction of commuting, giving employees more flexibility. Suddenly, hundreds of thousands of companies were thrown into this forced experiment to give it a test run. We collectively found that, with platforms like VoIP, Zoom and Slack, remote work did not impact productivity.
While COVID may have forced them to redefine the work culture, companies discovered that remote working worked. We’re beginning to see that every company has licenses to Zoom, and they are increasing their investment in messaging platforms.That leads companies to adopt a new strategy, where you can’t just be a pure play messaging company or voice provider or collaboration company. All those capabilities have to come together in a single unified platform where all these services work together. We have been a big shift in terms of companies expanding their capabilities, either building their own platform or through acquisition.
Supply chains have been experiencing heavy pressure due to the global health crisis; how has Avalara been able to absorb this amount of pressure trickling down? What are the tax solutions you provide for the ever-evolving telecom, streaming, and technology industries?
We provide tax calculation and compliance products and services for telecom and tech companies; therefore we’ve been able to help companies navigate these challenges in a number of ways.
With merger and acquisition activity, multiple businesses are coming together and typically have multiple tax platforms that require unification. When they do that, they start evaluating whether or not it is a capability the company can run in the cloud. One of the key advantages we have is that we are a native cloud technology service. As such, we’ve been able to help many companies consolidate these different systems into one tax service where we can handle all their tax calculations, and all their registrations and compliance filings. Basically, we take all that corporate tax complexity and provide outsourced cloud tax compliance solutions.
When companies come together, it’s intended to expand their product capabilities. Therefore, when you have a broader set of products, you get a more complex set of tax requirements because the taxability and the rules, particularly in the United States, vary dramatically from service to service. We have a robust library of content where we can provide customers a future-proof solution no matter what product or technology.
What are some of the complex compliance challenges you’ve faced during the pandemic?
Some of the challenges are simply inherent, as the taxation regime in the U.S. is incredibly complex, with taxes at multiple levels: federal, state, county, and city level.
As companies go digital and make their services and capabilities available in the cloud, they are now serving customers not in just one state or region, but across the U.S. and globally.
And as these communication services move away from being infrastructure based and transition to the cloud, they take on a much broader taxation footprint, with increased complexity.
A second challenge has to do with cord cutting and the rise of streaming. With traditional pay TV services, we’re subject to a whole string of taxes, not only in traditional sales and use taxes, but also telecommunications taxes. During the pandemic, streaming was introduced broadly, and not subject to any tax. Over the last two years, on a state-by-state basis, jurisdictions began introducing not only sales and use taxes, but also traditional telecommunications taxes for streaming that were based on the taxation of TV services.
The reasoning is simple – with cord cutting, you had consumers moving away from a heavily taxed service to a service that had little to no tax, shrinking that tax base. In an effort to reclaim some of those taxes, states have aggressively looked at taxing streaming in the same way they did pay TV or cable service.
What differentiates Avalara from its competitors?
It’s several things: one is that we are a true cloud-based service. Traditionally, tax software systems were run on-premises, having a lot of associated costs and maintenance. It is very simple for customers to implement our cloud-based products and services, which scale fluidly.
The second thing is ease of migration. Since Avalara’s founding, the area of focus has been to provide out-of-the-box integration to ERP and accounting systems, ecommerce and billing systems, and subscription management systems, via connectors. Avalara is integrated with over a thousand different technology solutions that companies use to run their business.
Our breadth of content is another important benefit, which includes all the various tax rates, and the rules associated with those rates. We have a very large content team that researches all of our content to ensure the accuracy of taxes – this capability allows us to be agile and ahead of the curve in terms of ongoing rate changes, and, for example, additional states that are adding taxes on streaming services.
Could you briefly tell us about the benefits emerging from Avalara for startups and partnering with Female Founders Alliance?
There is a big benefit of what we do for startups in terms of ease of integration with a cloud based system. Avalara offers a very flexible set of tax compliance solutions for early-stage companies to adopt, and we support these companies as they continue to grow.
How has the pandemic affected your ability in facing tax fraud? Could you give us a brief example?
Avalara began to see significant anti-fraud measures with the e-invoicing requirements that are now taking shape in the EU from a VAT perspective. This trend toward “real-time” tax collection will have many advantages for governments to be able to secure their tax due on a more immediate basis. However, it introduces significant complexities for businesses. Avalara has been working diligently to stay ahead of the introduction of this new tax regime change. To that end, we recently acquired a company, INPOSIA that handles many e-invoicing requirements.
How has the rise of cryptocurrency affected your business? And what are you doing to adapt to this new technology?
Avalara is more focused on the longer view of the development of stable digital currencies. The accelerating shift to government-sanctioned digital currency is an inevitable global trend, following closely behind an increasingly digital economy. In the U.S., we’re seeing a rapidly evolving effort with the CBDC Digital Dollar Project, buoyed by the growing adoption of cryptocurrencies such as Bitcoin, the speed, ease and traceability of digital currency, and competitive positioning toward other world governments. CBDC efforts across countries are frequently collaborative, with governments, private industry, think tanks and educational institutions providing resources for research, development and testing. Avalara is a pioneer in developing advanced technology to drive innovation in compliance, and this includes our ability to handle taxability and compliance around digital currency. Avalara will continue to closely monitor CBDC developments around the Digital Dollar Project, and we stand ready to assist as efforts move forward and private sector resources are required to develop a country-leading digital currency.
How has the ever-growing pressure from worldwide governments on Big Tech companies affected your business?
This is something we’re watching closely – the ramped-up pressure on Big Tech is certainly increasing the complexity of tax overall. We’ve already seen action taken in Maryland with a gross receipts tax. It could ultimately have effects for both communications tax and sales tax.
Yashu Kapila, CEO of BugRaptors
It is a known fact that the world has become ever more digital, leaning on online services has become the norm of our day-to-day to the extent where it has dictated the flow of our careers, personal lives, even the most remedial of our tasks.
But while these online services and apps have stood at the epicenter of our functionality, a lot of work goes into building them, and even more work is needed to test and eliminate their bugs before they’re made public.
In a bid to take a peek behind the process of an online service’s journey from Alpha to its live version, Inside Telecom sat down with Yashu Kapila, CEO of BugRaptors, an India-based independent software testing company in the QA Industry.
Could you please provide us with a short brief of your company’s services?
BugRaptors is an independent software testing company that provides Standard QA Services, Specialized QA Services, and Test Advisory Services, including manual testing, functional testing, compatibility testing, user acceptance testing, mobile testing, web testing, game testing, regression & usability testing, automation testing, security testing, Big Data testing, cloud testing, Agile & DevOps, salesforce testing, localization testing, API testing, performance testing, compliance with GDPR, and many more.
Apart from that, we offer QA Process Consulting, Capacity Augmentation in Functional and Automation Testing, Build-Operate-Transfer (BOT) model Testing Teams, and Independent Validation & Verification Services using the latest tools and technologies to ensure that the product is released to the market with exceptional quality.
How does BugRaptors set itself apart from its competitors?
When it comes to business success, BugRaptors focuses on staying ahead of its competitors through its never-give-up attitude on quality. After all, it is all a business built over Quality Assurance.
We don’t quit until it is done, and we believe in going the extra mile by serving our customers with strategic insight, execution, and quality results. We are a certified company, which means we help our clients with solutions that offer the highest quality and lowest risk.
What are some of the challenges that you and your company are currently facing?
At BugRaptors, we anticipate significant global marketplace challenges that witness changing client preferences and rapid technological changes. Our future success depends on the ability to identify issues ahead of time, enhance our existing service offerings, develop new strategies for products and services so that our clients can meet their changing needs. Our business can suffer if we don’t foresee and introduce new services and improve existing services to keep up with technological advances and industries on which we focus.
Could you explain the impact of artificial intelligence and machine learning on the QA Industry?
Both Artificial Intelligence (AI) and Machine Learning (ML) play a crucial role in improving the QA industry. When it comes to accelerating the app development process and checking thousands of lines of code, Artificial Intelligence helps in sorting the log files, scanning the codes, and even identify errors within seconds. Moreover, AI can identify and adopt new functions and helps us understand which test cases are needed to execute each test cycle.
Apart from that, AI can easily automate the processes and can correct the code. In addition, it assigns bug tracking activities to our QA teams and makes it possible for them to find potential errors before production.
As long as it is concerned to machine learning, Machine Learning is suitable for UI analysis in software testing. Whether it is filtering search results, locating online shopping carts, and making several digital-based transactions, Machine Learning ensures to keep digital elements constant in design and functionality across industries and companies. Machine Learning is ideal for executing test cases through testing and helps in analyzing the look and behavior of software elements.
All in all, AI and ML are advanced technologies for the software testing domain, and we can utilize them to manage various tasks with automation for delivering more reliable and bug-free software and applications.
What are some of the most common weak spots found in software and applications that your services have previously flagged?
Bugs, broken identification, injection, sensitive data exposure, security misconfiguration, buffer overflow, and insecure deserialization are some of the weakest spots that we’ve found in software and applications. Therefore, keeping our customers’ data safe and transparent is one of the foremost responsibilities of our software testing company.
We improve the customer base with our compliance-based GDPR testing services and focus on using the Agile approach to fulfill the unique business requirements with 100 percent security and ensure to enhance the transparency in data processing methods.
Phone applications and software are currently at the core of the digital world, thus in your opinion and expertise, what do you consider to be the most important factor for these apps and software to achieve a good ROI?
Quality assurance is the key to the success of phone applications and software. In the digital world, customers choose quality before getting discounts. Customers always come back when they find the product is extremely good in quality. It brings confidence in them they are making a safe purchase from the vendor.
They can trust the quality product, make repeat purchases, and recommend the same product and service to others. Besides, software testing also assures that software or phone applications are adequately tested to give customers high-performance, reliable, and security-like features.
All in all, both Software Testing and Quality Assurance are the most important factors that help our clients obtain a good ROI and allow them to offer 99.9 percent of satisfaction to their potential customers.
How does your high usability, bug-free and interactive user experience, lead to higher conversion and Install Rate?
When it comes to our day-to-day operations, either work or anything like visiting a grocery store, ordering food, etc., people are highly dependent on software. And it is very natural when using software or application that could make things easy and quick. However, the only thing that manages to capture the interest of users is quality.
Just when you say high usability, bug-free, and interactive user experience, it is everything that the industry is seeking out there. When you can help your clients ensure quality with their software or applications, it automatically calls happy customers for them.
The ease of using an application, the no lag surfing across the application dashboards, and the interactive navigation, which is free from glitches, are all that make a perfect application. All in all, anything that feels good to use to a customer is all that a business needs to pull on conversions and install Rate, and we at Bugraptors are well-capacitated to do so.
Can you elaborate more on your various methodologies like Agile and DevOps?
Agile & DevOps create a new buzz in the market and help people bring value for end-users in a more efficient way, but from various methods. Well, Agile is a methodology that features a continuous iteration of development and testing in the Software Development Life Cycle process. With Agile development, one can break the product into smaller pieces and then integrate these pieces for final testing.
On the other hand, DevOps is a culture that aims to promote collaboration between the operational and development team. In other words, DevOps is a software development method for communication, integration, and cooperation among IT professionals to support the rapid deployment of products.
Organizations consider DevOps today to increase the speed for providing delivery of applications and services. Thus, Agile and DevOps are part of the parcel for the software teams to stay more productive and happier, leading to more satisfied and more paid customers.
How has the pandemic impacted your business, both internally and on the client side?
Honestly talking, the effect of the pandemic was more visible on the client-side than on our internal operations. At Bugraptors, we were all prepared to take things under control to provide consistent Quality Assurance Services to our clients. Thanks to our early Business Resilience and sustainability plan that made us adapt to the situation quickly.
As long as it is concerned to the clients, the pandemic showed some strong financial implications on their businesses, affecting the sales and overall operations. Moreover, with prominent economic fluctuations across all industries, the clients had to face some initial downtime.
However, the Quality Assurance made the industry run again at the same pace since the pandemic introduced us to when customers were most looking for reliability with the services. I believe we managed to deliver the same to our clients pretty well.
How are you adopting the latest digital transformation trends which have increased during the pandemic?
At BugRaptors, we always support our employees for learning and self-development. The same goes for the latest digital transformation trends. We have over 250 certified teams of testers, including leaders, executives, and managers, who stay 24/7 active to go live for education, industry updates, and decision-making.
We have a culture of change acceptance and believing in growing and working together for our clients looking to get into digital transformation. Our passion, consistency, and thought-leadership allow us to cope with new challenges even after in the era of COVID-19.
Our tech giants have access to 100+ physical mobile devices, frameworks, tools, workshops, online materials, and numerous technologies to fulfill our customers’ explicit and implicit digital transformation objectives and requirements.
In your opinion, how is your company accelerating digital transformation?
Today’s enterprises want to win a race.
That’s why they are undertaking a digital transformation to boost agility, speed, and innovation while lowering costs. They embrace Agile software development, a continuous delivery approach for front-end and back-end business applications and software.
They want to develop quality-made software and speed up software cycles with the right QA approach. They need a well-organized QA process that BugRaptors already has in its kitty to ensure that the product will go live before the expected time and work perfectly.
For BugRaptors, speed is everything. We deliver the holy grail of software engineering, focus on reducing risks while minimizing time of delivery. We have advanced analytics, resources, and test setups to perform continuous testing with automation that assists our clients in accelerating digital transformation.
Using the BugRaptors platform, one can release software faster, reduce cost by eliminating manual testing, accelerate delivery with improved test cycle, and dramatically increase the quality for any business-based software.
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