fbpx
Connect with us

Technology

LG Electronics partners with KT to develop AI services

Karim Hussami

Published

 on

AI services
This photo provided by LG Electronics Inc. on April 6, 2021, shows a researcher from the company checking a smart mirror to use artificial intelligence (AI)-powered services from KT Corp. at LG’s smart home in Seongnam, south of Seoul.

LG Electronics Inc. said it plans to develop cross-platform AI services with KT Corp., South Korea’s major telecom operator, to expand use of its human-like algorithm.

That announcement came a day after deciding to leave its ill-fated mobile business behind, LG, one of the world’s largest home appliance makers, plans to commercialize services that support AI platforms from both companies after developing a joint interface.

Testing its smart mirror

The two companies recently verified compatibility between LG’s ThinQ and KT’s GiGA Genie AI platforms, according to Yonhab news agency.

The South Korean tech giant tested its smart mirror to find out whether its smart home solutions can work with KT’s AI platform that provides radio, music and other digital services.

As such, around 58.5 percent of respondents in South Korea stated that they have used AI translation services, according to a survey conducted in 2018 and 2019 by Statista. “On top of the table, 58.5 percent used AI translation services, while 55.8 percent used AI secretary and the remaining 26.6b percent used AI financial services,” Statista noted.

Their collaboration is the latest achievement from AI One Team, a local industry-academic AI research group whose members include Hyundai Heavy Industries Group, LG Uplus Corp, Dongwon Group and the Korea Advanced Institute of Science and Technology.

LG has been trying to expand the ecosystem of its AI platform in recent years, emphasizing the strategies of open platforms, open partnership and open connectivity.

AI services benefits

As for the benefits that AI services offer, included are the following:

First, handling large volumes of data. As the interaction with customers grows, so does the generation of data about them. Obtaining such huge amounts of data would be useless without AI. Humans cannot process endless amounts of data, therefore bringing AI into action as an invaluable tool.

Second, reduce Average Handling Time (AHT) which is one of the benefits of AI in customer service.

Third, customize products offerings to drive up sales which is the new frontier of customer service.

Fourth, optimize resources, as in when businesses use AI in customer service areas, their resources automatically reach an optimal balance. Such optimization comes in many ways like when a company installs chatbots, a customer support agent can be more efficient in handling complicated inquiries, requests, and complaints.

Fifth, AI services provides 24/7 availability, a particularly important factor for global companies as they have customers from all over the world in different time zones.

Advertisement

Journalist for 7 years in print media, with a bachelor degree in Political Science and International Affairs. Masters in Media communications.

Technology

The latest: vaccines to be made available at Alaska airports

Associated Press

Published

 on

Alaska airports

JUNEAU, Alaska — Alaska Gov. Mike Dunleavy says COVID-19 vaccines would be made available at key airports in the state starting June 1.

He made the announcement Friday, as he unveiled plans aimed at bolstering Alaska’s pandemic-battered tourist industry.

Dunleavy, a Republican, outlined plans for a national marketing campaign aimed at luring tourists and said the vaccine offering is “probably another good reason to come to the state of Alaska in the summer.”

Dunleavy and other state leaders have been pushing to allow large cruise ships to return to Alaska after COVID-19 restrictions kept them away last year.

Continue Reading

Technology

2.7 million products on display at China’s digital Canton Trade Fair

Inside Telecom Staff

Published

 on

Digital Canton Trade Fair

The China Import and Export Fair (Canton Fair) opened its 129th session on Wednesday, and what is its third digital exhibition. 260 thousand exhibitors present a record-breaking 2.7 million products across 16 categories, 82 thousand of which will be new products.

Exhibitors will showcase their products through cutting-edge digital presentations such as pictures, videos, 3D and livestreams, including 2,600 virtual reality showrooms and 137 online new product launches.

Xu Bing, spokesperson of the Canton Fair, noted that the 129th Canton Fair, built on the previous two digital sessions successfully held in 2020, has further optimized its digital platform to facilitate accessible and convenient business communication between suppliers and buyers.

“The Canton Fair has been promoting trade exchanges and stabilizing the global industrial supply chain over the years, and we hope the 129th session can contribute to China’s new development pattern where domestic and foreign markets can boost each other,” Xu said.

Canton, now known as Guangzhou, is the capital and most populous city in the province of Guangdong, which popularly called “the factory of the world.”

Located on the Pearl River about 120 km north-northwest of Hong Kong, Canton (Guangzhou) has a trade history of over 2,200 years and was historically the major trading terminus for the ancient, globalized Silk Road which traveled from China to the Mediterranean and southern Europe.

The metropolis continues in the modern era as a major port and transportation hub and is one of China’s three largest cities. 

This year’s Canton Fair brings functional improvements to enable efficient business matching, including leveraging resources in livestreams, allowing easy access to the Help Center, offering an upgraded Exhibitor Centre management tool, and providing an intelligent customer service system with multiple language support.

Aiming to provide buyers with an optimal experience throughout the grand online international trade event, the Fair is also embracing an inclusive participation with targeted market segment incentives and activities.

Focusing on China’s global “Belt and Road Initiative” and Regional Comprehensive Economic Partnership (RCEP) countries, the Canton Fair has been working closely with international business associations.

Forty-four exhibition virtual events hosted in 32 countries with topics covering promotion, matchmaking, and cooperation agreement signing, along with over 300 trainings for overseas buyers, email direct marketing and global partnership programs, will help global buyers understand their targeted industries and the product categories of interest which are showcased at the Canton Fair.

To allow buyers to do barrier-free business across borders, the Canton Fair is introducing a wide range of supporting services, such as professional settlements, financing to insurance, logistic support for transportation, inspection to quality certification, as well as online customs support and policy interpretation.

Continue Reading

Technology

Google Earth adds time lapse video to depict climate change

Associated Press

Published

 on

Google Earth adds time lapse video to depict climate change

The Google Earth app is adding a new video feature that draws upon nearly four decades of satellite imagery to vividly illustrate how climate change has affected glaciers, beaches, forests and other places around the world.

The tool unveiled Thursday is rolling out in what is being billed as the biggest update to Google Earth in five years. Google says it undertook the complex project in partnership with several government agencies, including NASA in the U.S. and its European counterpart, in hopes that it will help a mass audience grasp the sometimes abstract concept of climate change in more tangible terms through its free Earth app.

Cornell University climate scientist Natalie Mahowald believes that mission may be accomplished.

“This is amazing,” she told The Associated Press after watching a preview of the new feature. “Trying to get people to understand the scope of the climate change and the land use problem is so difficult because of the long time and spatial scales. I would not be surprised if this one bit of software changes many people’s minds about the scale of the impact of humans on the environment.”

This isn’t the first time time-lapse satellite imagery has been used to demonstrate show how parts of the world are changing before our eyes due to a changing climate. Most scientists agree that climate change is being driven by pollution primarily produced by humans.

But earlier images have mostly focused on melting glaciers and haven’t been widely available on an already popular app like Google Earth, which can be downloaded on most of the more than 3 billion smartphones now in use around the world

Google is promising that people will be able to see a time lapse presentation of just about anywhere they want to search. The feature also includes a storytelling mode highlighting 800 different places on the planet in both 2D and 3D formats. Those videos also will be available on Google’s YouTube video site, a service more widely used than the Earth app.

The feature was created from 24 million satellite images taken every year from 1984 to 2020 and provided by NASA, the U.S. Geological Survey and the European Union, according to Google. The time lapse technology was created with the help of Carnegie Mellon University.

Google plans to update the time lapse imagery at least once a year.


SAN RAMON, Calif. (AP) — By MICHAEL LIEDTKE AP Technology Writer

AP Science Writer Seth Borenstein contributed to this story from Washington.

Continue Reading

Trending