Professors from The Stephen M. Ross School of Business at the University of Michigan (Michigan Ross) published a study on stc Group’s successful transformation journey into the digital era. The study is titled “Transforming Culture in the Kingdom: How ‘stc’ Focused on People to Compete in the Digital Age.”
In just six years after launching its cultural transformation, the Group established its position as one of the Kingdom’s leading entities, providing innovative services and solutions, earning customer trust and enriching society. stc became one of the leading companies in enabling digital transformation in the Kingdom, operating eleven subsidiaries in eight countries. stc’s brand value grew from $2.8 billion to $8.024 billion and is now one of the top three brands in the Middle East. Scores on the McKinsey Organizational Health Index (OHI), initially among the lowest in the world in 2013, soared from 33 on a 100-point scale to 71, the largest 5-year increase in the McKinsey database.
Eng. Nasser Sulaiman Al Nasser took over as Group CEO after being one of the key transformers of the culture-change initiative. The change constituted a qualitative leap and was critical to the success of the country as a whole. The case study explores how the company achieved this level of success and the issues and challenges facing Group CEO Nasser to sustain and accelerate the momentum going forward. His humility had him connect to the employees at a deep level, and doing so unleashed the energy of the organization to complete an astonishing business transformation.
Dr Khalid Biyari, the company’s former CEO, applied a new leadership approach that became the driving force behind one of the most remarkable culture-change success stories of the last decade.
Authored by Michigan Ross Professors Kim Cameron and John Branch, the case is intended to convey key learning points for companies looking to learn from stc’s example, and business schools who would like to teach using a timely and relevant example from the GCC region. Key learning points are around the importance of focusing on people first to drive organizational change, the unique challenges facing a CEO after a cultural transition, and the need to keep the strategy fresh and vital to grow for the future.
“We hope this business case inspires knowledge seekers around the world. Leadership humility is a virtuous practice that has recently received some attention in its association with effectiveness in organizational performance. stc’s humble and transformational leadership has built a strong foundation upon which the company continues to maintain its position as the main enabler of Saudi Arabia’s Vision 2030,” said Kim Cameron.
“stc is an inspiring role model of a government-run entity transforming into a nimble, forward-looking privatized business with digital-ready leadership. At the core of the company’s digitally powered success and regional growth are the goal-oriented initiatives for cultural change and collaboration. The company is focused on promoting a culture that values employees from the bottom-up rather than top-down,” said John Branch.
stc Group CEO Eng Nasser Sulaiman Al Nasser remarked, “At stc, our benchmark is beyond Saudi or other telecom companies. We have raised the bar by leading the digital transformation process, accelerating the performance of our core assets, reinventing the customer experience to world-class standards, and expanding our scale and scope. We are keen to attract the best talents and leaders, harness their capabilities and prepare them as one of our most important assets. We, at stc, continue to empower the nation’s next generation of entrepreneurs and build local capabilities. We assume our responsibility as leaders in the Kingdom’s digital transformation and will continue to invest in this area.”
The stc group has worked to encourage creativity and enhance the innovative spirit of the youth to establish small and medium enterprises (SME) through several initiatives. In 2015, stc launched InspireU – a business incubator, to support SMEs and their transformation into smart projects. The program has incubated 38 startups since launch and supports them with services such as financing, training and consulting. The incubated companies have obtained investments amounting to 60 million SAR, while the market value of these investments is 300 million SAR. Till date, InspireU projects have created 160,000 jobs, including part-time jobs.
stc Group, in cooperation with Michigan Ross University, launched a specialized three-year Executive Education program to develop High Potential (“Hi Po”) future leaders. The Ross faculty team worked with stc to design a customized, multi-year learning journey to upskill the workforce to be digital leaders. The The stc High Potential program was named “Best Talent Program in the Gulf” by the Arab Society for Human Resources Management “Ashram” (ASHRM) in 2018.
“stc” has also established the “Saudi Telecom Academy”, an advanced educational center, aimed at developing the next generation of digital leaders in the Kingdom. It offers several programs focused on the mindsets and skill sets needed to grow digital competence.
Riverbed Experiences Nearly 100% Growth for Client Accelerator
- Organizations globally, across all industries deploying Client Accelerator to accelerate the performance of their remote and hybrid workforces.
- Extends best-in-class acceleration technology all the way down to the end user – laptops or desktops – eliminating performance problems caused by network congestion, latency, and increasingly unpredictable last-mile networks.
- Enhancements include support for scaling up to 200k clients per customer instance, new reporting APIs and enhanced integration with Riverbed SaaS Accelerator.
Riverbedtoday announced expanded product capabilities and strong market momentum of Client Accelerator, with nearly 100% sequential growth, as IT organizations look to accelerate business-critical applications and performance of remote employees as increasingly more employees Work From Anywhere.
Delivered in a software form factor, Client Accelerator extends best-in-class optimization and acceleration technology all the way down to the end user – laptops or desktops – eliminating performance problems caused by network congestion, latency, and increasingly unpredictable last-mile networks, providing accelerated access to on-prem, IaaS, or SaaS-based applications, even in less than ideal user conditions and regardless of location. Client Accelerator reduces network data congestion by up to 99% and offers up to 10x faster and reliable performance for business-critical SaaS apps, on-prem applications and IaaS cloud workloads. As a result, the user experience of business-critical applications significantly improves along with employee productivity.
Client Accelerator feature enhancements include added support for scaling up to 200k clients per customer instance, new reporting APIs and enhanced integration with Riverbed SaaS Accelerator, which eliminates network inhibitors that impact the user experience of key SaaS apps such as Office 365 and Microsoft Teams Live Events and Stream Video, Salesforce, Box, ServiceNow and more. In addition, both SaaS Accelerator and Client Accelerator will be available on the Microsoft Azure Marketplace during November 2020.
“In the continued Work From Anywhere reality, Client Accelerator offers a path to fast, consistent and available enterprise applications wherever employees do their work,” said Dante Malagrino, Chief Development Officer at Riverbed. “While there was an immediate and significant increase to remote working at the start of the pandemic, we expect to see a long-term shift toward employees increasingly working from anywhere, including hybrid work environments, where employees spend half the time in the office and the rest of the time remote at home, client locations, at cafes or while traveling for business. We’ve experienced significant market momentum and customer demand for Client Accelerator, as IT and business leaders are looking to deliver strong user productivity and performance regardless of where an employee resides.”
By eliminating performance problems caused by network latency, congestion and unpredictable competition for last-mile network access, businesses can move from remote workforce triage to achieving improved customer/client/employee satisfaction, faster time to market, increased pipeline/revenue, improved reputation and lower cost/risk to the business. Organizations globally, across all industries have been deploying Client Accelerator to accelerate the performance of their remote and hybrid workforces.
Case Study: ERM – Efficient Collaboration and a Mobilized Workforce
By using Client Accelerator, Environmental Resources Management (ERM), a leading global provider of environmental, health, safety, risk, social consulting, and sustainability related services provides accelerated access to centralized files and applications to 5,500 employees (in 42 countries and territories) who are working remote from home or at a client location. A 15MB Excel file or 30MB PowerPoint file that previously took minutes to open without Riverbed Client Accelerator now opens in a few seconds. Company-wide, the time savings are significant – if half of ERM’s 5,500 employees open three large files a day and save just one minute each time, ERM gains 137 hours of work time daily, the equivalent of an extra 17 employees year-round.
ERM and the Company’s consultants experienced no downtime in the transition to work from home during the pandemic, and no drop in productivity. “I can’t overstate the value of Riverbed for collaboration among people in different locations,” said Ian Trueman, IT Operations Director at ERM. “With Riverbed Client Accelerator, we’re working as efficiently from home as we did in the office. Our clients are impressed.”
Riverbed enables organizations to maximize performance and visibility for networks and applications, so they can overcome complexity and fully capitalize on their digital and cloud investments. The Riverbed Network and Application Performance Platform enables organizations to visualize, optimize, remediate and accelerate the performance of any network for any application. The platform addresses performance and visibility holistically with best-in-class WAN optimization, network performance management (NPM), application acceleration (including Office 365, SaaS, client and cloud acceleration), and enterprise-grade SD-WAN. Riverbed’s 30,000+ customers include 99% of the Fortune 100.
Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein belong to their respective owners.
Coolwave Communications Chooses Telesmart.io for its DID Inventory Management Solution
The API, white-label cloud platform enables Coolwave to easily offer global numbers and messaging services to monetise the opportunity in serving enterprises, resellers, and the burgeoning CXaaS marketplace.
Telesmart.io, an expert in global number and messaging cloud technology, was selected by Coolwave Communications, a European provider of bespoke voice and messaging solutions, for its global number inventory management platform.
Telesmart.io is a complete number and messaging solution offering full control over inventory, providers and customers. Empowering users through automated sign-up, interconnect, online provisioning, functionality, visibility and reporting, the platform resolves manual inventory, provider and customer management with modular API integration to existing business systems. The cloud based technology solution automates the supply chain, reducing inventory stock costs, eliminating provisioning delays and transforming user experience.
“There’s some fantastic innovation across voice services, yet global number and messaging procurement remains a frustratingly slow and manual process. We’ve focused on automating the supply chain and are enabling Coolwave to bring order to their number inventory and serve Communications Platform as a Service (CPaaS), Over-The-Top (OTT) and carrier customers with greater agility,” said Neil Kitcher, CEO and Founder at Telesmart.io. “Coolwave recognises that global numbers are one of the building blocks for innovating in communications services and is using the Telesmart.io platform to streamline its approach and create new efficiencies in its operations. It’s a great partner and together we will continue to refine and evolve our platform.”
Telesmart.io’s platform has been designed to be easy to adopt, quick to deploy, and simple to manage. Purpose built by a leadership team with extensive backgrounds in serving the largest consumers of global numbers and messaging, the platform removes complexity and gives users an e-commerce experience when procuring numbers.
“Telesmart.io is filling a gap in the market with a simple and easy to use platform that enables us to serve growing demand for global Direct Inward Dialing (DID). The self-service model matches our needs and puts us in control of our inventory via a single pane of glass. As growth in CPaaS and OTT continues to accelerate, we’re adopting platforms, technologies and processes that enable us to move quickly and ensure our customers receive the best possible experience,” said Ronan Higgins, Commercial Director at Coolwave Communications. “It is great to partner with Telesmart.io and capture the growing opportunity in serving CPaaS and OTTs.”
Coolwave has provided bespoke voice and messaging services to carriers, OTTs, CPaaS providers and Anything as a Service (XaaS) platforms for more than two decades. It is part of Ireland’s Imagine Communications Group, a leading 5G-ready fixed broadband network provider in the country. Coolwave carries more than 1 billion minutes of voice traffic per year with direct routes to more than 120 carriers across the globe.
Telesmart.io empowers partners to rapidly grow new revenue streams, expand their product portfolios and serve more of their customers’ needs. Offering partners a purpose-built DID inventory management solution, it automates the supply chain experience across number and messaging services. The platform is modular, white-label and fully API-enabled for seamless integration into existing business processes and wider CXaaS solutions.
About Coolwave Communications
Coolwave makes it simple and efficient for carriers, OTT players, CPaaS and XaaS providers to expand their voice and messaging capabilities with tailored solutions. It bridges the gap between the traditional world of voice and messaging and the next generation of platforms, OTT services, and applications. Unlike a traditional voice and messaging provider, Coolwave is focused on consulting and collaborating with partners to create tailored solutions that address their challenges and deliver simple and efficient ways to serve growing user demand. Partners can seamlessly integrate voice and messaging into their offerings and deliver reliable, robust and optimised user experiences.
Telia Carrier Beefs Up US Network, Adding New Connectivity Options to the ‘Silicon Prairie’ Region
Telia Carrier announced today that it has added another new diverse and latency-optimized DWDM route in the U.S., between Chicago and Denver via Des Moines, IA and Omaha, NE. The expansion is part of the company’s ongoing organic buildout of its North American network and commitment to provide customers both direct and diverse route options. The project also includes new metro ring overbuild networks in Chicago connecting the O’Hare area, where there are dozens of data centers nearby, proceeding directly to Des Moines and Omaha and then on to Denver with metro overbuild in the Tech Center area.
According to the Silicon Prairie News, the American heartland has quietly been cementing its place in the technology world with three tech hubs that make up the Silicon Prairie: Des Moines, IA; Omaha, NE and Kansas City, Mo., are experiencing rapid growth in the tech sector. From Des Moines and Omaha, new regional cloud and content data centre deployments and emerging startups have triggered a tech revolution, building out operations and manufacturing in the region.
“Customers that are flooding the region demand more diversity in routes and connectivity options. Diversity protects against interruptions in service, which is essential to customer experience in today’s competitive markets. Our new expansion in the region offers flexibility, gives customers access to shorter routes, and lays the foundation for future route expansion in North America,” said Art Kazmierczak, Telia Carrier’s Director of Business and Network Development. “We’re committed to the needs of our customers, delivering new diverse routes between major hubs; and connectivity at-scale in edge markets along those routes. These new network buildouts position Telia Carrier as a preferred provider for diversity with an extensive footprint serving America’s heartland.”
Telia Carrier’s latest build-out addresses growing demand for high-capacity services from customers in the region that need direct access to reliable internet connectivity as well as local connectivity to cloud providers.
The new diverse East-West route delivers the capacity to content, application, and cloud providers and underserved populations in the region to bring connectivity to rural communities, particularly in the Midwest.
Telia Carrier ‘Silicon Prairie’ network build includes existing infrastructure and new options to connect key locations:
- Two new metro ring network overbuilds in Chicago and Denver.
- A new core PoP in Chicago near O’Hare airport, serving the data center cluster there.
- A new core PoP in Denver in the Tech Center area, serving the data centers there.
- A new unique long haul route, from Denver to Chicago that bypasses downtown Chicago and downtown Denver to directly connect data center hubs.
- The addition of a new PoP in Des Moines serving regional demand in Iowa
- New DWDM services connecting the Farnham data center in Omaha, driven by a strong history of regional demand for Telia Carrier IP services.
Telia Carrier deploys the latest generation of high-capacity enhanced-reach coherent DWDM technology and an open photonic layer to expand the local availability of high-speed Wavelength, IP Transit, Cloud Connect, Ethernet and Internet Exchange (IPX) Connect services for operators, content providers and enterprises alike.
Telia Carrier investments in metro network infrastructure provide seamless access to additional data centres in the dynamic growth areas of Chicago and Denver. With more than 2,000 customers worldwide, the investment is a continuation of the carrier’s organic growth story and geographic expansion to better serve existing markets and reach new ones.
About Telia Carrier
Telia Carrier solves global connectivity challenges for multinational enterprises whose businesses rely on digital infrastructure. On top of the world’s #1 ranked IP backbone and a unique ecosystem of cloud and network service providers, we provide an award-winning customer experience to customers in 120 countries worldwide. Our global Internet services connect more than 700 cloud, security and content providers with low latency. For further resilience, our private Cloud Connect service connects directly to Amazon Web Services, Microsoft Azure, Google Cloud, IBM Cloud and Oracle cloud across North America, Europe, and Asia.
Ways for remote workers to stop cybercriminals
Mazen A. Dohaji, Vice President (iMETA) at LogRhythm
The importance of IoMT security across the healthcare system
Huawei has lost the UK telecoms market
5 Reasons Why… Telecoms is Important in Society
Telecom Sales Strategies that will Bring You Success in 2020
NEOM: A $500 Billion smart-city to be built in Saudi Arabia
10 tech facts you should know today 03/04/2020
- MedTech2 weeks ago
Pfizer and BioNTech develop vaccine candidate against COVID-19
- News3 weeks ago
Walmart abandons shelf-scanning robots, lets humans do work
- MedTech3 weeks ago
AI Against Covid-19 – can your cough reveal your condition?
- Feature Articles2 weeks ago
TelkomONE to become South Africa’s first streaming platform
- 5G3 weeks ago
The (relay) race is on for CSPs to capture 5G revenue
- Feature Articles2 weeks ago
Three ways Fintech is empowering youth in Africa
- Press Releases2 weeks ago
How National Milling’s future-proof network system can meet the data demands of tomorrow
- MedTech7 days ago
Vaccine warriors: Promising clinical results from Moderna and Pfizer